Who’s Really Managing Your Managed IT?

March 30, 2022
Daedalus Howell
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Managed IT services are experiencing tremendous growth as a business sector. As a managed IT services provider, the Alternis IT team is obviously happy with the good news. But what does this actually mean for prospective clients looking for the right fit for their needs? 

It means that there are even more variables to consider — like who’s actually doing your important IT work? The question can be a murky one and as the sector grows, it will become even more so.

According to a recently published research report from Polaris Market Research, worldwide market research and consulting organization based on Wall Street, the global Cloud Managed Services Market size was valued at $86.32 billion in 2021 and is expected to reach $198.23 billion by 2030. This is a compound annual growth rate 10.3% for the forecast period — a staggering figure and one that raises an almost commensurate amount of questions. With all this growth, who is actually “minding the shop” as they say?

Before we answer that question, first we should define what “managed IT service” means.

What does ‘Managed IT Services’ really mean?

Simply put, managed IT services entail a third-party, contractor management of your information technology tasks. In a typical managed service arrangement, the managed service provider is responsible for the proper functioning of the agreed upon IT services and equipment for which the customer usually pays a regular monthly fee. Of course, there are a variety of managed IT service offerings, but the general concept is to outsource the responsibility of maintaining IT from the customer to a professional service provider. Thus, the customer benefits from predictable pricing and greater ability to direct their attention on their core business while the managed IT service provider handles their IT needs.

Managed IT services providers offer a wide range of services, including network security, data backup and disaster recovery, and cloud computing. They also provide 24/7 support, so businesses can rest assured that their IT needs are always addressed. As simple as this model is, however, it’s an open secret that many managed services providers string together a network of outsourced, white-labeled services, then slap on their own logo and brand name and rely on the turn-key solution to see to your most sensitive IT security needs.

Transparency is Vital to Managed IT Services

“Whether you’re a large enterprise or small enterprise, a person — whether it’s a CISO, or an IT manager — you own that risk, and it’s your job to manage that risk,” said Johnathan Nguyen-Duy, Fortinet’s vice president of its field CISO team during a recent episode of the CISO Stories podcast. “And whether you do that internally or an in-house solution or whether you partner or some combination of third-party, you will always own that risk."

And we do. We believe in total transparency and proudly stand by both our partners and the services they deliver on behalf of our clients. With our managed offerings — from cybersecurity to day-to-day management of your IT infrastructure — we let you know which trusted partner is performing these critical services and managing all the risk. Each of our vendors has been vetted against exacting criteria — from onboarding all the way through their support ticket process. Moreover, each are industry-leaders in their respective sector.

At Alternis IT, only the most exemplary service providers become our partners. We work closely with each vendor to ensure we’re providing our clients with the most comprehensive and secure solutions available. With our concierge IT services, we can create a solution for your business that is truly greater than the sum of its parts. Click here to schedule a complimentary consultation.

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